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International Shipping - message us for a special rate!

Shipping policy


All items sold by Big County Labs LLC are sold for off road use only. Using these products on public roads is a risk and the sole responsibility of the customer. 

Items are shipped via USPS, UPS, Fedex or DHL depending on rates, box dimensions and weights and the destination of the package. We do not take responsibility for damaged items that were mishandled by these companies.

If an item is damaged upon receipt, please send detailed photos of the packaging (the box, inner packaging and all packaging materials. Also the damaged item with detailed images, the more photos the better! Email - holler@bigcountrylabs.com immediately. To be considered, any problems must be brought to our attention within 24 hours of product delivery. All Items are sent out in good condition, due to the nature of composite products damage can occur from time to time due to poor handling from the courier company. This is out of our control and we will do our best to help with an insurance claim but this is can be up to the discretion of the insurer / courier company. Couriers like insurance companies will often deny claims as they simply do not want to pay out for any reason. IF THE CARRIER DENIES A DAMAGE CLAIM FOR ANY REASON WE DO NOT TAKE RESPONSIBILITY WHAT SO EVER. Damage is rare, we do our best to pack all items so they will arrive safely.  Shipping costs are not included in any claim for damage, they can not be refunded or claimed back. Risk of damage is not the responsibility of Big Country Labs LLC. Do not accept delivery of a package with clear physical damage to the box. All packages are signature on delivery and this can not be waved for any reason. 

If you do not agree to this simply do not order on the website. 

Attempt for a claim - you must email us with in 24 hours of delivery!

We recommend you video the unboxing of your wing to prove the damage happened before you received the product. 

BOX - If the box is damaged, Send at least 6 photos clearly showing the damage to the box, along with photos of the inside of the box. (all 6 sides of the box). this includes all marks, punctures, scrapes / scratches, rips, tears, depressions etc. If the box is not damaged please also send images showing the condition of the box. Especially where the damage may have occurred. You must keep the box incase the courier needs to inspect it when making a decision on the claim. 

Packaging - Please retain ALL packing materials in the event the courier will need to inspect the materials in order to make a decision on the claim. Please also send at least 3 photos of the packing materials to us when attempting a claim. 

Damaged product - Please send at least 3 photos of the damaged product. When taking these photos include a zoomed in and zoomed out photo of the damage. It's also a good idea to place the product on the box or next to the box where the damage occurred to show a clear example that it was damaged during transit. 

All damaged claims MUST be brought to our attention with in 24 hours of delivery of the items. Any delayed claims may result in instant denial of a claim due to the fragile nature of the items being sold / delivered. If the carrier requests a quote to repair the item, you MUST provide a written quote from a Licensed professional repairer in your local area. We can not simply return the item for a replacement. This responsibility is on the customer.  

IF THE CARRIER DENIES A DAMAGE CLAIM FOR ANY REASON WE DO NOT TAKE RESPONSIBILITY WHAT SO EVER.

The best proof of damage is to take a video while unboxing the product to prove it was damaged prior to opening.

If you do not agree to this simply do not order on the website. 

Products-

Due to the nature of hand made Fiberglass and Carbon Fiber products there may be Some minor blemishes as hand made items are not 100% perfect. Fiberglass parts will need body work, sanding and finishing for paint. We send out what we see as acceptable for sale and nothing less. Powder coated items may also have small blemishes as they are coated by humans and not a robot/ machine. We try our best to provide the best product we can. Machine marks may be visible on brackets, uprights and end plates. Please keep that in mind when inspecting items. 

If you do not agree to this simply do not order on the website. 

International Shipping

Big Country Labs ships internationally to many countries. If your country does not appear as an available shipping destination, please contact us with your full shipping address and the products you wish to order for a shipping quote.

Shipping Rates

International shipping rates are subject to change due to carrier pricing, tariffs, government policies and other factors outside of Big Country Labs' control.

If the actual shipping cost increases after an order is placed, Big Country Labs reserves the right to invoice the customer for the additional shipping cost before the order is dispatched.

Customers may contact us before ordering if they would like to confirm the current shipping rate to their country.

Import Duties, Taxes & Tariffs

The customer is responsible for 100% of all import duties, taxes, tariffs, customs charges, brokerage fees and other charges assessed by the destination country or shipping carrier.

Big Country Labs is not responsible for determining your country's specific import charges.

If you are unsure what charges may apply, you should contact the appropriate customs or government authority in your country before placing your order.

All international shipments are declared at their full retail value. Big Country Labs will not undervalue merchandise or falsify customs documentation in an attempt to reduce import taxes or duties.

If Big Country Labs is charged for import duties, taxes, customs charges or other fees that are the customer's responsibility, Big Country Labs reserves the right to bill the customer for those charges.

Customs Clearance

International customers are responsible for monitoring their shipment and responding promptly to requests from customs, FedEx, UPS or any other shipping carrier.

Big Country Labs is not responsible for delays, storage fees, failed delivery or returned shipments caused by:

  • Unpaid import duties, taxes or tariffs
  • Failure to complete customs clearance
  • Failure to provide information requested by customs or the carrier
  • Failure to respond to the carrier
  • Refusal of delivery

Returned International Shipments

If an international shipment is returned to Big Country Labs because the customer failed to complete customs clearance, pay required import charges, respond to the carrier or accept delivery:

  • The order is not eligible for a refund.
  • The original shipping charge is non-refundable.
  • All return freight, customs charges, storage fees, brokerage fees and other charges billed to Big Country Labs remain the customer's responsibility.
  • Big Country Labs is not obligated to re-ship the order.
  • If Big Country Labs agrees to re-ship the order, all outstanding return charges and new outbound shipping charges must be paid in full before shipment.
  • Any inspection, replacement packaging or repacking required before re-shipment may also be charged to the customer.
  • Big Country Labs is not obligated to provide repacking or re-shipping services for a returned international order.

International Shipping Risk

International shipping services to some countries may have limited or no insurance coverage. Contact Big Country Labs before ordering if you would like to confirm the insurance options available for your destination.

Signature confirmation may also be unavailable in certain countries. The customer is responsible for monitoring tracking information and communicating with the shipping carrier when necessary.

Due to the size and fragile nature of composite automotive products, international customers accept the risks associated with international transportation to the extent permitted by applicable law.

Shipping Restrictions

Big Country Labs does not ship international orders to freight forwarders.

Military customers must provide a physical delivery address in the country where they are stationed. We cannot ship these orders to APO/FPO addresses.

If you do not agree to this simply do not order on the website. 

 

Missing / wrong parts- 

If your order was missing parts or you were sent the wrong parts please contact us with in 24 hours of receiving the items. We can send out missing items to you with photo proof of what was received. Although this is rare we are human and can make mistakes from time to time.  If we have sent the wrong parts out and confirmed by photo proof we will pay to ship you new parts and reimburse the return cost of shipping back the incorrectly shipped items. If any of the parts received were incorrect do not unwrap tham and defiantly do not mount them. We can not return or exchange any parts that are not in the new original condition they were shipped in (for example scratched brackets etc we can not return). If you do not agree to this simply do not order on the website. 

Shipping times for orders-

We try to keep many of the items listed on the website in stock at most times. Some products will be produced specifically for your order. We strongly urge you to contact us via email if you need a product ASAP for any reason prior to placing an order on the website. If the product is being produced specifically for your order longer lead times my apply. Please email us with any questions to stock or lead times before ordering in order to avoid delays or restocking fees etc. 

If you do not agree to this simply do not order on the website. 

Back Ordered Items 

If stated or not on the website that the item you are ordering is on back order, and you place an order you agree to wait until the items are ready to ship. We will do as much as we can to ship orders as quick as possible but depending when and what you order wait times can be lengthly from time to time on occasions. We appreciate your patience while waiting. We strongly advise you contact us before ordering a back ordered item to get an estimated ship time frame. 

Import taxes / Tariffs 

Any and all import taxes and tariffs are 100% the responsibility of the customer / importer. Usually the shipping carrier will collect these prior to releasing your items. If for some reason you item is released first, the fees will still be the responsibility of the customer / importer. 

Not at home for Delivery / Non payment of fees 

If you refuse the delivery due to non payment of the tariffs / taxes or any other carrier fees the courier may destroy your package as you forfeit the goods by the non payment in the terms and conditions with the carriers shipping agreement. Or your items may be returned to sender along with extra fees which the customer will also be responsible for 100%. 

If you are not able to be home to sign for a package and it is lost / damage or returned to sender this is no longer the responsibility of Big Country Labs LLC. 

Shipping Insurance 

Items are shipped via various couriers with an a Declared value with the carrier. declared value is not the same as insurance. Declared value only sets the maximum liability a carrier (like FedEx or UPS) accepts for a shipment, requiring you to prove they were at fault for loss or damage. These carriers simply do not offer "Insurance"

For bracket order shipments this value has max of $200USD flat rate world wide when booked through UPS / DHL / USPS / FEDEX. 

The shipping carrier can deny a claim at any time for any reason and due to this Big Country Labs LLC takes no responsibility for damage or compensation once the item is accepted by the carrier. Note this risk is then the responsibility of the customer and the shipping carrier.  


If you do not agree to this simply do not order on the website. 

Email - holler@bigcountrylabs.com